Premier's Council on the Status of Disabled Persons

CANADIAN TRANSPORTATION AGENCY
Website : www.otc-cta.gc.ca

National contact information

Atlantic contact information
Enforcement Officer
Canadian Transportation Agency
109 - 1045 Main Street
Moncton, NB E1C 1H1
Telephone: (506) 851-6950
Fax: (506) 851-2518

The Agency is responsible for removing undue obstacles to the mobility of persons with disabilities from federal transportation services and facilities. The Agency seeks to remove undue obstacles by:

  • developing regulations, codes of practice and standards
  • communicating with the transportation industry and the community of persons with disabilities
  • resolving individual accessibility-related complaints
  • ordering corrective measures as required

Responsibilities of service providers

For persons with disabilities travelling within the federal transportation network, service providers must:

  • ensure that persons with disabilities have equal access to federal transportation services;
  • accommodate persons with disabilities, up to the point of undue hardship;
  • provide accommodation in a manner that respects the dignity of persons with disabilities; and
  • provide accommodation which considers persons’ unique disability-related needs.

The federal transportation network includes:

  • air carriers operating within, to, or from Canada;
  • rail, ferry and bus carriers that operate between provinces or territories or between Canada and the United States;
  • airports, rail stations and ferry terminals located in Canada; and
  • services that are integral to the transportation services provided by a carrier or terminal located in Canada.

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