Justice and Consumer
Affairs
Office of the
Superintendent of Pensions
Role of Office
Our
Mandate:
- The Office of the Superintendent of Pensions is responsible for the enforcement of standards prescribed under the Pension Benefits Act and for the investigation of alleged violations.
- review and register documents that create and support pension plans;
- review documents required to be filed on a regular basis i.e. Annual Information Returns, Financial Statements, Statements of Investment Policies and Goals, Actuarial Valuation Reports, Cost Certificates etc.;
- review and register prescribed retirement savings arrangements;
- respond to complaints;
- provide information and support to plan administrators, their agent and plan members;
- monitor private pension plans to ensure compliance with the Act and its Regulations.
- return all telephone messages within two (2) working days;
- see you within ten (10) minutes of any office appointment made, or explain why we are unable to;
- acknowledge your inquiries within five (5) working days;
- register pension plans or amendments within two (2) months after all prescribed documents and fees have been received;
- respond to wind-up of pension plans within two (2) months after all prescribed documents and fees have been received;
- register standard contracts within one (1) month, provided all prescribed documents and fees have been received.
- deliver our services in the official language of your choice;
- provide you with a fair and satisfactory complaint procedure if you are not satisfied with the service you receive;
- strive to continuously improve the delivery of our services;
- give full consideration to all feedback received respecting the delivery of our services;
- provide clear and accurate information;
- provide courteous and efficient service;
- keep information confidential.
- providing all documents and fees required by the Act and Regulations when applying for registration of a pension plan, amendment or standard contract and when you file forms with the office.
- If you have a comment, complaint or suggestion, your FIRST STEP should be to address it to the individual concerned. Every effort will be made to resolve the issue.
- If the issue is not resolved to your satisfaction, please contact the Superintendent of Pensions at (506) 453-2055 or send your e-mail to NBOSP@gnb.ca.