Industry Profiles - Business Process Outsourcing

Rack your data — not your brains

Locating your Data or BPO centre right here in New Brunswick will be a smart move. Be confident in security and continuity of operations. Save money from lower operating costs and reliable, cost-effective energy. Be innovative thanks to province-wide broadband and IP technology. Take advantage of reliable, cost-effective electricity and the brain power to do more with your data. Be assured of our reputation and expertise in contact centers. Just like TD, IBM, Xerox and UPS – set up your technology-rich operation in New Brunswick.

Tap into our brain power. New Brunswick workers are well-educated, creative, bilingual, and extraordinarily loyal, staying on the job an average of more than 8 years. New Brunswick’s reputable universities graduate professionals trained in disciplines directly related to data centre operations. Bachelor’s, Master’s and PhD programs in Electrical and Computer Engineering, Software Engineering and Computer Science are designed to graduate the best and the brightest. Plus, innovative community college programs specializing in Network/Web Support, Network Design and Administration, Network Support Analyst, Internet Application Programmer, Programmer/Analyst and Network Support provide an ample pool of educated and engaged workers.

Be more profitable in New Brunswick

• Reduce labour and total operating costs by 20% when compared to G7 average costs, according to KPMG’s Competitive Alternatives, 2008 edition.
• Secure operating environment, away from natural disasters, terrorism and political instability.
• Strong personal information and privacy protection laws in Canada ensure information stored in a New Brunswick data centre is secure.
• A Capital Cost Allowance (CCA) permits firms with significant computer infrastructure to write off their assets faster and pay less corporate taxes.
• One-third of the workforce is bilingual.
• Province-wide broadband and IP (Internet Protocol) technology.
• Reliable and cost-effective electricity.

An infrastructure designed for your success

 • Land and properties are plentiful and inexpensive in New Brunswick.

 • Energy, the province’s largest export contributor, is efficient, sustainable, cost-competitive and reliable from multiple sources including natural gas, hydroelectric, nuclear and thermal.

 • And, perhaps one of the most important benefits of locating a data centre in New Brunswick is the temperate environment here. This has significant impact both on data centre costs and associated cooling efforts. The average daily maximum temperature in most New Brunswick communities is well below the vast majority of major communities in North America.

Aliant’s Innovation Centre

Over the years, major telecommunications companies from around the world have studied New Brunswick’s impressive communications and information technology networks and development labs to better understand where the industry was headed. With advanced broadband capabilities and by leveraging IP (Internet Protocol) capabilities, New Brunswick has been the early testing ground for such products as IP Voicemail, IP Based TV and email/voicemail integration.

In partnership with the provincial and federal governments, Aliant deployed its high-speed Internet network to 90% of residents, 95% of businesses and 100% of First Nations communities, healthcare centers and technology parks – an unsurpassed footprint that gives New Brunswickers a competitive advantage when it comes to testing, trialing new information, and entertainment applications.

National Research Council

The National Research Council (NRC), the Government of Canada’s R&D organization, operates a national Information Technology Research Facility in Fredericton, New Brunswick. Research areas include e-security, privacy and trust on the Web. Data centers established in New Brunswick have an excellent opportunity to tap into the research capabilities of the NRC — and do more with their data.

We’re open for business

The Department of Business New Brunswick (BNB) works directly with firms considering a New Brunswick location by providing one-stop service and personalized solutions from experienced representatives with the ability to cut red tape, negotiate incentives and close deals.

About New Brunswick