Business New Brunswick

Government supports creation of up to 550 Bell Canada jobs in partnership with ICT (08/10/16)

NB 1511

Oct. 16, 2008

RIVERVIEW (CNB) - The provincial government is supporting a commitment from Bell Canada and the ICT Group Inc. to create up to 550 new jobs in New Brunswick. Greg Byrne, minister of Business New Brunswick, made the announcement today at a news conference.


"In the last year, Premier Shawn Graham and I met with officials from Bell Canada several times to discuss the possibility of establishing part of its client care operations in New Brunswick," said Byrne. "Today's announcement is the result of a new aggressive investment strategy, a hands-on approach from our government and the development of a strong partnership between the province, Bell Canada and ICT. I am very pleased that Bell Canada has chosen New Brunswick for this partnership."

Byrne was joined by Brian Fitzpatrick, director, client care, Bell Mobility; Gail Lebel, senior vice-president, global human resources, ICT; and Riverview Mayor Clarence Sweetland.

"We are delighted to be collaborating with ICT to create new jobs here in Riverview and other New Brunswick locations," said Fitzpatrick. "Today's announcement is an example of Bell's commitment to our number one strategic imperative, which is to improve the quality of service provided to Bell customers right across the country."

John L. Magee, president and chief operating officer, North America, for ICT, said, "We are pleased with the skilled, qualified workforce available in New Brunswick, which we expect to leverage in the delivery of consistent, high-quality customer care support services on behalf of Bell, for this important and expanded initiative."

The provincial government will provide an $8,000 forgivable loan for each of the 550 jobs created in New Brunswick. This funding will be used to help train employees and offset the capital costs associated with the project.

These jobs will be created at ICT's Riverview, Saint John and Miramichi locations. ICT employs more than 900 people in its three locations, including jobs already created in support of the Bell Canada program.

"This is yet another example of how we have been aggressively working with the private sector to attract new investments to the province," added Byrne. "The clear commitment that Bell and ICT have shown to the province of New Brunswick underscores our government's message that, in New Brunswick, companies can be more successful. By partnering with companies such as this, we are demonstrating our government's commitment to the knowledge industry, and to the diversification of New Brunswick's economy. Partnerships such as this one will help us move the province toward self-sufficiency by 2026."

Bell is Canada's largest communications company, providing customers with solutions to their communications needs, including telephone services, wireless communications, high-speed Internet, digital television and voice-over-Internet protocol.

Bell also offers integrated information and communications technology services to businesses and governments, and is the virtual chief information officer to small and medium businesses. Bell is wholly owned by BCE Inc.

ICT, based in Newtown, Pa., is a global provider of customer management and business process outsourcing solutions. The company provides a mix of customer care/retention, acquisition, up-selling/cross-selling, technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services.


MEDIA CONTACTS: Ryan Donaghy, communications, Business New Brunswick, 506-453-2694; Jackie Amendolari, director of marketing communications, ICT Group, Inc. 267-685-5018; Alyson Queen, Bell Mobility, 902-487-5653.