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Table of Contents

Strategic Framework

Mission Statement

Corporate Vision

Corporate Objectives

Letter from the President and the Chairman

Introduction and Corporate History

Background Material

Introduction

Customer Requirements

Customer Service

Delivery of Service

NB Power

Facilities

Operations

People Resources

Technology

Environment

Financial

Focused Business Plans

Load Forecast

Facilities Management

Operations Management

People Management

Technology Management

Environment Management

Financial Management

External Factors Influencing Operations

Detailed Financial Forecasts

Glossary of Terms



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