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Collective Agreement Retrieval System - FAQs

  1. Why does an error message appear when I am opening the Web site?
  2. An agreement has been opened and nothing appears on the screen. Why?
  3. I am looking for a certain agreement by employer name and cannot find it. Why?
  4. Will the system be available 24 hours a day, 7 days a week?
  5. How up to date is the system?
  6. Why is Acrobat Reader required?
  7. How many collective agreements are on the system?
  8. Will the copy of the collective agreement on the system be a legal copy?
  9. What if I don't like the system after I have subscribed. Can I cancel my subscription?
  10. I do not want to subscribe but do want certain collective agreements. Where can I get copies?
  11. Do other provinces have a similar system?
  12. What collective agreements are included in CARS?
  13. Are collective agreements under federal jurisdiction included in the system?
  14. Is there a discount for a second user?
  15. Are arbitration decisions available on the CARS system?
  16. I have an agreement opened, what do I do next?
The following is a point of interest. If someone is using an Adobe Version with Acrobat Exchange and Adobe Reader, both Exchange and the Reader have to have the same version number (example: version 4.0).


1. Why does an error message appear when I am opening the Web site?

A system requirement of Internet Explorer 4.0 is needed. This Web site will not work if using Netscape or any other browser.

2. An agreement has been opened and nothing appears on the screen. Why?

You probably don't have version 4.0 of the Acrobat Reader which is a system requirement and is available online free of charge.

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3. I am looking for a certain agreement by employer name and cannot find it. Why?

Perhaps the employer name has changed since the agreement was filed.

4. Will the system be available 24 hours a day, 7 days a week?

Planned service interruptions to the server, such as software maintenance, server upgrades and enhancements will be scheduled between the hours of 7 p.m. and 12 a.m. every Wednesday. Exceptions to this are emergency or unexpected maintenance requirements. In these cases, the Department of Training and Employment Development will post a notice on the Web site as soon as possible.

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5. How up to date is the system?

The system is updated on a daily basis as new collective agreements are filed with the Department of Training and Employment Development.

6. Why is Acrobat Reader required?

Acrobat Reader is software that reads .pdf files and will help you navigate through collective agreements. It is available online free of charge.

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7. How many collective agreements are on the system?

Approximately 575.

8. Will the copy of the collective agreement on the system be a legal copy?

The only legal copy is the original copy of the collective agreement. The following disclaimer appears on the welcome page. The electronic files comprising the on-line database represent the original printed publications filed with the Department of Training and Employment Development. The Department assumes no responsibility for any discrepancies between the scanned electronic version and the original copy. The original printed publications remain the official record of collective agreements.

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9. What if I don't like the system after I have subscribed. Can I cancel my subscription?

No. Once subscription is paid, there is no refund.

10. I do not want to subscribe but do want certain collective agreements. Where can I get copies?

Hard copies can be obtained at a charge by contacting the Industrial Relations Branch at (506) 453-2261 or by writing to the :

Industrial Relations Branch
Department of Training and Employment Development
P. O. Box 6000
Fredericton, N. B. E3B 5H1

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11. Do other provinces have a similar system?

No. New Brunswick is the only province with this kind of system.

12. What collective agreements are included in CARS?

Collective agreements that are included in CARS are those falling under provincial jurisdiction in New Brunswick as follows:

  1. Agreements negotiated under the Industrial Relations Act in the various economic sectors of the province such as manufacturing, mining, forestry, retail stores and construction. Also included are municipalities, universities and nursing homes.
  2. Agreements negotiated under the Public Service Labour Relations Act involving government employees throughout the province, hospital workers, and school teachers.

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13. Are collective agreements under federal jurisdiction included in the system?

No, they are not included in CARS. These are agreements that are within the authority of the Parliament of Canada and involve interprovincial trade. They include operations such as air and rail transport, shipping, banking, broadcasting and communications, longshoring, postal contractors, Federal Crown Corporations and the Federal Public Service. For information on collective agreements falling under federal jurisdiction, callers can be redirected to Human Resources Development Canada, Workplace Directorate at: 1-800-567-6866.

14. Is there a discount for a second user?

No. A single user name and password will be assigned to each subscriber. Subscribers are asked not to share their password with others.

15. Are arbitration decisions available on the CARS system?

No, not at this time.

16. I have an agreement opened, what do I do next?

You have to use the Toolbar of the Adobe Reader. Please see page 20 of the User Guide.

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