1. Citizen- and business-centric
Services are inclusive of all New Brunswickers and based on what is heard from citizens and businesses. In short, “No service design about citizens, without citizens”. Citizens have access to a personalized central record within government; reducing duplication and promoting efficiency for both citizens and service providers.
2. Information-driven
Accurate and reliable information is used to make evidence-based decisions and to create the policies, programs, and services that New Brunswickers need. There is access and visibility to public information and decisions while respecting privacy and security. The collection and flow of information is managed through digital technology.
3. Agile
Government services and programs respond to ongoing change by pivoting in a flexible and responsive manner. Opportunities are explored within a risk-managed culture.
4. Increasing the public’s trust in government
Inconsistency erodes trust. Citizens rely on our services, and may judge all services based on their least favourable experience. To help build or rebuild trust, we need to ensure consistency of service across all of government.
5. Actioning an enterprise perspective
We will create enterprise-wide vehicles to help us all make the transformation real, including legislation, governance, and standards.
Where we fit
Digital NB supports an enterprise-wide government transformation versus a siloed approach.