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About the project
Some New Brunswick seniors do not use government or community services that could benefit them because information about the services can be difficult to find or is unclear. To address this, Social Supports NB (SSNB) collaborated with seniors and their caregivers to create a userfriendly website that shares all available resources in one place. This website includes digital tools designed to facilitate access to services, such as online applications for Long-Term Care and the Home First program, and a long-term care decision aid calculator. The goal of this initiative was to simplify the process of finding information, ensuring more people can access the services they need. This project evaluated whether the SSNB website improved access to information, and whether users were satisfied with the digital tools.
Conclusions and lessons learned
- The project team collaboratively developed a consolidated website for long-term care needs, which was shown to be user-friendly, useful, accessible, and growing in exposure.
- There was not enough data to know if the website impacted the number of people who applied to or received services.
- Partnership development with 2-1-1 and Saint Thomas University/University of New Brunswick allowed web developers to integrate and promote existing tools through a singular web portal rather than creating new ones.
- Delivering website content at an eighth grade reading level in both official languages was necessary to make the information accessible.
Recommendations
- The project team recommends future SSNB website content be delivered at an eighth grade reading level to improve accessibility.
- Website content should be expanded to support other population groups (e.g., youth in care, adoptive parents, people with disabilities). Doing so could alleviate pressure from the existing resource navigation service, 2-1-1.
To learn more read the complete project findings (PDF 147 KB)