Virtual Care NB

Virtual Care NB is now the province's new integrated access point for virtual health services.  

You should contact your primary care provider (family doctor or nurse practitioner) first for your health-care needs.  

If you do not have a primary care provider OR your provider is unavailable for issues that cannot wait, Virtual Care NB can offer clinical care for your health needs. 

Virtual Care NB can assess and treat many common, non-urgent illnesses, injuries, infections and general health concerns. This helps ensure patients receive the right care, in the right place, at the right time, while maintaining access to virtual care services across the province.   

Use the symptom checker – if virtual care is the right care for you, this will allow you to book a Virtual Care NB appointment. This is a required step to access Virtual Care NB. 

OR 

Call Tele-Care 811 and speak to a registered nurse. They can:  

• assess your symptoms  
• determine the best care option  
• connect you to the appropriate services, including booking a Virtual Care NB appointment, if recommended 

Scheduled appointments with Virtual Care NB can be booked on the same day or the next day. You can participate in the appointment using a telephone, cell phone, computer or tablet. Video, telephone and chat consultation options are available. 

No account or specific mobile app is required to access Virtual Care NB. 

• completed the symptom checker assessment or have been assessed by a Tele-Care nurse 
• have valid New Brunswick Medicare card  
• be physically located in New Brunswick at the time of the appointment 
• be 16 years of age or older (if you are less than 16 years of age, an adult must book your appointment and be present during the virtual consultation with the practitioner) 

If a nurse practitioner reviews your appointment details and determines your health concern would be better addressed through another type of care, you will be notified and provided with information on the appropriate next steps. 

You can complete the symptom checker assessment and book a Virtual Care NB appointment on behalf of a child or dependent. However, during the appointment, you and the individual for whom the consult is intended will both need to be present.  

When booking an appointment for someone else, you will enter the patient’s information. 

Virtual Care NB is a bilingual service for anyone with a valid New Brunswick Medicare card. We are unable to accommodate consultations without a valid Government of New Brunswick Medicare card.  

Other virtual care services and providers do exist but are not covered by Medicare and are at the expense of the patient. 

Virtual Care NB can assess and treat many common illnesses, injuries, infections or general health concerns, including:  

• flu-like symptoms such as fever, chills, body ache and fatigue  
• sore throat  
• eye infection  
• bladder infection  
• testing for sexually transmitted infections  
• lower back pain from lifting or twisting  
• other non-emergency health concerns  

The Virtual Care NB provider may request tests to ensure your treatment is appropriate. They may order tests such as: 

• blood work 
• urine and stool tests

The Virtual Care NB service can prescribe medications based on the diagnosis during your consultation or lab results.  

During your consultation, if a prescription is required, the provider will send your prescription to the pharmacy of your choice. You will need to contact the pharmacy to ensure the prescription has been received and is ready for pick up. 

Virtual Care NB providers are able to provide prescription renewals for New Brunswickers without a primary care provider, or those who have a primary care provider but are unable to access them in a timely manner. To book an appointment for a prescription renewal, book online or call Tele-Care 811. 

Pharmacists are also able to renew many prescriptions and can help New Brunswickers with this need.

Virtual Care NB providers can order routine laboratory work for New Brunswickers without a primary care provider. To book an appointment for a lab referral, book online or call Tele-Care 811..

Individuals who require a follow-up from a previous Virtual Care NB appointment can book online or call Tele-Care 811.

The Virtual Care NB service cannot address:  

• chest pain  
• abdominal pain  
• sick notes after an illness or without treatment  
• medical or insurance forms  
• counselling for mental health and addictions 
• health concerns that require an in-person physical assessment, including possible fractures

If the Virtual Care NB provider determines that you would be best supported through an in-person assessment, or that they cannot help you with your request, they will direct you to the appropriate health-care service.

All Virtual Clinic NB practitioners are licensed in the Province of New Brunswick and are in good standing with their professional regulatory organizations. Your privacy is of the utmost importance. You can learn more about how your data is handled by reading the Department of Health Privacy Notice. 

Virtual Care NB will store all patient information securely in Canada. 

Health records from the previous virtual care provider can be accessed by logging into your Maple account.