Advocates Services

Advocates Services provides assistance to workers and employers with matters relating to workers' compensation. Advocates Services provides advice, consultation, education, information and direct representation injured workers, their dependents and employers.

Workers’ advocates are independent of WorkSafeNB. They provide information, advice and direct representation to injured workers and their dependents. If you have questions or concerns regarding your WorkSafeNB claim or disagree with a WorkSafeNB decision, workers’ advocates can provide free and confidential assistance.

Workers’ advocates can:

• review your WorkSafeNB claim file
• explain decisions made by WorkSafeNB
• provide information and advice regarding your rights and responsibilities related to your claim
• explain the workers’ compensation appeals process
• represent you throughout the workers’ compensation appeals process

You can help workers’ advocates by:

• sending all medical information, referrals and tests to WorkSafeNB, especially if your claim is denied
• making sure workers’ advocates have your current address and phone number
• having a written decision from WorkSafeNB on the issue you want to appeal

Employers’ advocates assist New Brunswick employers through communication, consultation, education and by advising and representing them on issues related to WorkSafeNB. Employers’ advocates’ services are free, confidential and completely independent of WorkSafeNB.

Contact employers’ advocates when you:

• disagree with a WorkSafeNB decision
• have questions or concerns arising from an injured worker’s claim
• have questions regarding WorkSafeNB procedures
• have questions regarding your business’ rates, classifications or notice of assessment
• need clarification on WorkSafeNB policies, legislation or your rights and responsibilities within this system
• have questions regarding the allocation of claim costs
• want to appeal a WorkSafeNB decision

Employers’ advocates can:

• review the injured worker’s entire WorkSafeNB claim file
• advise you on matters relating to WorkSafeNB and its policies
• advise you regarding your rights and obligations
• interpret and explain the Workers’ Compensation Act and its regulations
• review your business’ classification, experience rating and annual assessments
• provide education sessions regarding workers’ compensation procedures, legislation and appeals process
• represent you throughout the workers’ compensation appeals process