Key result 1 Government and all New Brunswickers have access to the right information at the right time for better decision-making and better service.
Why this matters
Government has a valuable asset for New Brunswickers in the data we hold, but we have not yet realized its full value – partly because it exists in different forms across multiple departments and in systems that don’t talk to each other. Did you know that New Brunswick has laws that prevent government departments from sharing your information with each other to provide better service to you? Sometimes simply combining both sets of data would give you the more beneficial result you are seeking.
How we’ll do it
Create a path to data-sharing
Given that citizens often want a service that needs two or more departments to see their information, we’ll revisit legislative, policy, and tech barriers to sharing that data while always respecting information privacy and security.
How we’ll measure progress
A key performance indicator: Outdated legislation, policies, and processes have been revamped to support digital service provision while respecting information privacy
Key result 2 Government has an enterprise-wide way of making all our decisions responsively, accessing accurate, up-to-date information for prioritizing future investments and creating simpler, better, faster services.
Why this matters
The COVID-19 pandemic has taught us that the need for real-time complete and accurate information is no longer a “nice to have.” It is essential. It changes lives. We need a government-wide way to harness the power of information the way we do the power of money, people, and infrastructure – and to use it with accountability.
How we’ll do it
Develop an enterprise analytics strategy
Data analysis government-wide for better decision-making to make data a true corporate asset with mature governance.
How we’ll measure progress
A key performance indicator: Departments align their data to the analytics strategy to enable enterprise-wide, real-time decision support for prioritization of resources and initiatives
Key result 3 New Brunswickers have easy access to all government-held information that is not private nor confidential.
Why this matters
As with your personal information, so with publicly available information – you are the owner. Government is the steward. Holding data is not about control, it is about responsibility and service. We have privacy and security policies to deal with sensitive data; not all data should be shared. But what can be shared, should be. Information that is not private nor confidential and that is in government’s keeping should be open for all New Brunswickers to see.
How we’ll do it
Populate the Open Data Portal
All departments contribute all possible open data (and no private nor confidential data) to the portal, for transparency and strengthening trust.
How we’ll measure progress
A key performance indicator: Agreements and routine provision of data into the Open Data Portal by all departments
When we get there
Kabir
Kabir’s grandmother is a widow who lives in her own home, and has managed pretty well with a little help from the family. Nana would prefer to stay in her house rather than move to an assisted care facility. Her need for assistance is increasing, though, so Kabir goes to the government website to start the search for help. He finds Social Supports NB and gets to a page specifically for seniors and then chooses Help at home. There, regardless of what department or agency provides the service, he finds links to everything from in-home help to fall prevention to Meals on Wheels.
Stephanie
As a team manager in the Government of New Brunswick, Stephanie is one of more than 1000 managers who has access to dashboards with HR information that help her plan and manage her team. For example, she can see their language profile. She can use these to suggest who might be able to deal with incoming data from citizen engagements in both official languages, as they design their current new service. She can also do succession planning for long-term projects. She can see at a glance which team members are close to retirement and capture their knowledge before they depart.